FREQUENTLY ASKED QUESTIONS

FAQ'S

What are your wallets made from?


Our wallets are made from genuine Italian leather. Each wallet template is carefully drawn and cut by hand by our small team of Old Money Moustache leather experts. They then hand stitch each wallet and hey presto.. an Old Money Moustache wallet is born. Zero machine - maximum human creation.




Why does my wallet look slightly different from the picture?


We pride ourselves on producing individual non cookie cutter wallets. As each wallet template is cut by hand, there can be tiny variations in size. The colour can also vary slightly as we source the best genuine Italian leather rather than using cheap synthetic materials. Our gift boxes? Made from recycable materials. No longer need your box? Pop it in your recycling bin.




Refunds


Returns We’re pretty hot on checking each product as it leaves the textile room, but at times some errors can occur with your order. Your wallet is protected under our lifetime guarantee. Read more about this in our lifetime guarantee section. If you change your mind and you don't want to own an Old Money Moustache wallet, or wish to return an unwanted gift (but we doubt that), please get in touch through our contact form, so we can refund your purchase if returned within 30 days of delivery. If returning to us, all items must be returned unused and in the original Old Money Moustache packaging. * Please obtain proof of postage when returning items to us.




Delivery


How can I make payment for my order? We accept all major credit and debit cards. We also accept Paypal payments. How much is delivery? We offer every customer free UK delivery. Hurrah! Delivery outside the UK is a standard rate of £2.99. When will I be holding my shiny new wallet? Upon receiving your order we aim to get your wallet ready to be shipped within 48 hours. Postage to UK areas can take upto 5 working days from shipment. What if my order doesn't arrive? Please allow the maximum delivery time for your wallet to arrive. During major holiday periods within the calendar, delivery can take slightly longer. If your order still hasn't arrived, no problem, send us a message through our contact form with your order details.




What does lifetime guarantee mean?


All our products are covered under our lifetime guarantee promise. This covers faulty workmanship and materials. This doesn't apply if damage is caused by unreasonable use, if you change your mind or general wear and tear. All our wallets are hand stitched, so we recommend not over stuffing your wallet with too many cards or things that you wouldn't normally put in a wallet. (Maybe keep your nunchucks elsewhere) As this can stretch the leather and put stress on the stitiching. If you do need to make a claim, contact our friendly team who will be happy to help you get a new wallet in your hands. *Proof of purchase will be needed. So keep hold of that receipt or save that order confirmation email.





  • Facebook
  • Instagram