SHIPPING AND RETURNS
SHIPPING & RETURNS
Once you have checked out and purchased an Old Money Moustache wallet, our shipping elves get to work. It can take upto 48 hours to process your order ready to be shipped from the textile room. This includes making sure your wallet passes our stringent quality checks and placing in our gift box.
Shipping to parts of the UK (which is free by the way, hurrah!) can take unto 5 working days. Please allow the full time frame from order to receive your item before getting in touch with us.
Shipping to outside the UK has a standard shipping fee of £2.99. Please allow upto 14 working days for your wallet to arrive. It does take a little longer but we know you won't be disappointed.
RETURN & LIFE TIME GUARANTEE POLICY
In the unlikely event you would like to return you wallet, this must be done within 30 days of purchase. It would need to be returned in the original packaging and unused. If you wish to return an item to us, please get in touch using our contact form, whether this is for refund or to exchange.
Our wallets are made to last, however, if your Old Money Moustache wallet is no longer fit for use, you are protected under our lifetime guarantee.
This covers faulty workmanship and materials. This doesn't apply if damage is caused by unreasonable use, if you change your mind or general wear and tear.
All our wallets are hand stitched, so we recommend not over stuffing your wallet with too many cards or things that you wouldn't normally put in a wallet. (Maybe keep your nunchucks elsewhere) As this can stretch the leather and put stress on the stitiching.
If you do need to make a claim, contact our friendly team who will be happy to help you get a new wallet in your hands.
*Proof of purchase will be needed. So keep hold of that receipt or save that order confirmation email.